1win Terms and conditions
Our company has a set of rules that govern your use of the Site, and these rules are generally described in our terms and conditions. It is important to read and understand the terms and conditions before using our site, as they may impact your experience and potential earnings.
General informations Terms and conditions
1win Kenya is an online bookmaker that offers a variety of sports betting options as well as casino games, live casino and virtual sports. As such, the site contains information on the different types of betting and games available, including the sports and events that users can bet on and the types of casino games available.
Additionally, the 1win website provides information on the rules and regulations governing betting and gaming on the site. This includes information on how to create an account, how to deposit and withdraw funds, and the terms and conditions that users must follow when using the site.
The site also offers information about promotions, bonuses and other special offers available to users. This may include information about wagering requirements or other terms associated with these offers. The information and services listed above are also available in the 1win Kenya mobile application.
- In the event of a winning bet, the player must verify the correctness of the accumulated winnings and, in case of discrepancy between the conditions and the actual result, contact us.
- For the bet to be won, the results of the games must match the stakes set.
- Betting conditions and odds can change after the player makes a bet, but the bet itself cannot change, it is fixed on the conditions that were specified at the time of the transaction.
- You can file a complaint if you notice inconsistencies in the conditions and results obtained. Your request will be processed within 10 days. The complaint should contain the reasons for the dissatisfaction and, if possible, there should be screenshots showing the discrepancy.
- In the event of an error on the part of our employees, we reserve the right to pay out the winnings with a coefficient of 1.
- Possible errors in betting information are not the basis for the redemption of bets.
Rules for accepting bets
- We reserve the right to limit or increase the maximum bet or odds at any time.
- Acceptance of double bets will be limited.
- The bet is only considered accepted after receiving the appropriate confirmation.
- Once you have received confirmation of your bet, you will no longer be able to make any changes.
- The stake must not exceed the balance of personal funds.
- Pre-match bets are only accepted before the start of the event. If you place a bet at the start of the game, that bet will be void.
- Live bets cannot be changed once they have been accepted.
- All sporting events are considered postponed and canceled only if there is information from the official documents of the organizations organizing sporting events.
- The bet will not be accepted or will be canceled if we suspect fraudulent intentions on your part.
- Bets are not accepted after the end of the event.
Results of matches, date and time of their start, resolution of disputes
- Fare calculations may be revised at any time and for any reason.
- When calculating bets, the actual start time of events is taken into account, which is approximately determined based on official documents of organizations.
- We are not responsible if match dates and times do not match or are postponed.
- We are not responsible for inaccuracies in the names of matches or tournaments, as well as in the duration of matches.
- All bets, except live ones, made after the start of the game are calculated at odds of 1.
- If an athlete or team refuses to play, the bet is automatically voided.
- In the event of a change in team composition and other rotations, bets stand.
- In questionable situations, the decision is made by the betting company.
Account creation and access
To be able to use our services without restriction, the customer must create an account. You can do this with one click and you will have to enter quite a bit of information.
- The customer must provide only real and up-to-date data.
- For full confirmation, we may ask you for some documents to make sure the entered and real data match.
- The customer must confirm that he has read all the conditions of use of our site.
- The customer undertakes to update the profile data as quickly as possible in the event of a modification of the data.
- In the event of difficulties, the customer can contact our support service at any time of the day.
- Each user can only open one account. It will provide access to both betting and casino.
- All duplicates will be blocked.
Protection against financial fraud
- Your information must match your official contact details.
- The full name must match the name on the bank card.
- At any time, we may request your documents to verify your identity.
- We may request other documents and their copies to verify your ability to pay.
- If you do not provide us with the requested information, we reserve the right to block your account or temporarily suspend it.
- We reserve the right to carry out security checks at any time to ensure that your personal information meets our requirements.
- You must agree to provide all information and documents that we request.
General conditions of the services of the betting company
- Eligibility: The betting company has age and location restrictions that govern who can use our platform and services.
- Account Registration: Users generally must create an account to use the platform, and the terms and conditions cover the registration process, including verification requirements and associated fees.
- Deposits and Withdrawals: The betting company may set minimum and maximum limits for deposits and withdrawals, and its terms and conditions may outline any associated fees or processing times. You also agree to pay for all commissions and services purchased through our website.
- Age Restrictions: Many betting sites have age restrictions, meaning that only people over a certain age can use their platform and services. If you have not reached the age set by the betting company, you should not try to use their site.
- Illegal Activities: Users must not use the betting site to engage in illegal activities such as fraud, money laundering, terrorist financing or other crimes.
- Payment and Withdrawal: Users must use their real and verified funding source, as well as comply with all requirements of the betting company regarding minimum and maximum limits for depositing and withdrawing money.
- Responsible Gaming: Users should only use the betting site for entertainment and entertainment purposes and not as a means of making money. If a user suffers from gambling problems, he or she should use the self-monitoring tools available on the site or contact support services for assistance.
- Compliance with the rules and respect: users must respect the rules set by the betting company, as well as respect other users of the site, avoiding any provocation, insult or discrimination.
Bookmaker fraud can take many forms such as falsifying personal data, using stolen credit cards, hacking, etc. Such actions violate the rules for using the betting platform and are illegal.
Fraud can have serious consequences for the user, including criminal prosecution and restriction of access to our services. We take measures to detect and prevent fraud, such as verifying identity and banking details, using monitoring algorithms, etc.
Users should understand that fraudulent activities are illegal and can have serious consequences. Instead of trying to circumvent the bookmaker’s rules, users should use the bookmaker’s services in accordance with the rules and conditions set by the company in order to avoid any problems or restrictions.
If the user has any questions or problems related to the use of the betting platform, he should contact the support service for help and advice.
Violation of Terms
Violation of the conditions on our site can take various forms, such as the use of prohibited betting strategies, multi-accounting (creation of several accounts), attempts to cheat the system of bonuses and promotions, use of VPN to bypass geographic restrictions, and other actions that violate the rules of the betting platform.
Such violations may result in serious consequences, including restriction of access to our services, cancellation of winnings and deposits, and suspension of the user’s account. We take measures to detect and prevent violations, such as algorithms for monitoring and analyzing user activity, as well as manual account analysis.
Users must strictly adhere to the terms and conditions we have established in order to avoid violations and serious consequences.
If the user has any questions or problems related to the rules of the bookmaker, he should contact the support service for help and advice.
Generally speaking, compliance with the rules and conditions of the bookmaker is a mutual obligation of users and the bookmaker, which allows you to ensure fair and safe gaming for all participants.